Tata Consumer Products is looking for a Vending Beverage Quality Assurance Lead to support beverage quality, consistency and service excellence across customer locations and vending operations.
The role will focus on maintaining beverage preparation standards, conducting quality audits, training frontline teams and improving the overall coffee and beverage experience for customers.
- Location: IN
- Company: Tata Consumer Products Limited
- Function: Emerging Channels
Key Responsibilities:
Customer Service & Beverage Quality
- Assess coffee and beverage quality at customer locations and make appropriate adjustments to optimize taste.
- Handle customer complaints professionally, including at premium and five-star hotel locations.
- Understand customer requirements and recommend suitable beverage solutions.
- Train baristas and frontline hotel staff on beverage preparation and service standards.
- Help create menus and initiatives that enhance the overall coffee experience.
Quality & Operational Excellence
- Monitor adherence to company recipes and beverage preparation standards.
- Conduct regular quality audits across outlets and vending locations.
- Identify quality gaps and implement corrective actions.
- Evaluate the quality of coffee beans, milk, syrups and other ingredients.
- Prepare coffee beverages using espresso and other brewing methods according to standard recipes.
- Ensure consistency in beverage taste, presentation and temperature.
Coffee Equipment & Technical Knowledge
- Demonstrate a good understanding of espresso machines, grinders, coffee brewers and related equipment.
- Understand the key factors that influence final beverage quality.
- Experience with professional semi-automatic coffee machines is preferred.
- Knowledge of different types of espresso machines will be an added advantage.
Innovation & Improvement
- Develop initiatives to improve beverage consistency and service quality.
- Identify opportunities to improve coffee preparation, customer experience and operational processes.
Eligibility & Key Requirements
Critical Requirements:
- Barista certification with reasonably good end-cup evaluation skills.
- Ability to create coffee menus.
- Ability to train and develop baristas.
- Bachelor’s degree in Food Technology, Hospitality Management, Hotel Management, Quality Management, or a related field.
- Experience in specialty coffee.
Preferred Experience & Skills:
- 3–4 years of hands-on coffee experience in coffee shops, cafés, hotels, restaurants or vending operations.
- At least 1 year of experience at an entry-level +1 position.
- Hands-on experience with professional semi-automatic coffee machines.
- Knowledge of coffee preparation and latte art.
- Strong customer-service orientation.
- Good communication and interpersonal skills.
- Knowledge of quality management practices.
Last date: 09.09.2026
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