Manager – Quality Assurance, McCain Foods Ltd

McCain Foods Ltd. is a leading producer of French fries and potato specialities in the world. Located in Florenceville, New Brunswick, Canada, McCain has become a global leader in the frozen food industry in Canada and around the world due to our delicious and convenient food products that are nutritious and delicious for your family at any time, anywhere.

McCain Foods (India) is a wholly-owned subsidiary of McCain Foods Limited in Canada. Since 1998, McCain has been engaged in agriculture R&D and in the development of the frozen food market in India and the countries of the subcontinent.

At McCain, it’s our constant endeavour to create good food, which is produced at our plant based in Mehsana. In order to maintain an impeccable standard of quality, we strive to use the highest quality ingredients. Our products include but are not limited to fries, smiles, aloo tikki, veggie fingers, cheese bites, emotibites, mini cheese samosas and more.

But, McCain is more than potatoes! At McCain Foods, our values of being family-oriented, authentic, trustworthy, and committed to quality shape everything we do and are reflected in our culture worldwide.

Position Title:[[Manager – Quality Assurance]]

About the role:

Looking for dynamic individual for Manager- Quality Assurance role based out of our plant in Mehsana (Gujarat). This job contributes to McCain Food India’s success by managing the implementation and execution of Quality Assurance programs in manufacturing location extending to the marketplace to ensure the availability of safe, wholesome, premium quality finished products for our customers. Models and acts in accordance with McCain’s Food Safety and Quality Management System.

The job includes overall plant quality & packaging quality responsibilities, overall responsibility of Third-Party Manufacturing as well as working closely to sustain the market Quality programme.


  • Analyzes Food Safety and Quality management systems across the India manufacturing location including 3P operations.
  • Investigates internal/external customer/consumer complaints, praise, and inquiries, regulator and workgroup input. Provides recommendations for improvement and follows up on execution.
  • Communicates effectively to provide internal customers with appropriate awareness and knowledge of plant quality assurance standards, requirement, program updates and process changes.
  • Manages the interface with other functions to recommend and oversee updates of FS&Q Standard operating procedures, standards manuals and operational tools that are related to food safety, product quality and regulatory compliance.
  • Validates Key Performance Indicators (KPI’s), audit data and corrective actions resultant from verification activities.

  • Interfaces and influences cross-functional teams as the product safety, quality management system expert in the development of new initiatives or operating practices. Ensures company business initiatives meet product safety, quality and regulatory standards at the plant & market place.
  • Leads investigation, resolution and corrective action management activities for distribution related product safety and quality incidents and operating practices. Determines and recommends appropriate mitigation activities.
  • Assesses distributor operations and execution consistency and reliability including cold chain data analysis. Food distribution supply chain auditing.
  • Provides regulatory and technical inputs for handling of customer complaint arising in market place for issues related to distribution and supply chain.
  • Acts as functional expert to ensure finished product is food safety and quality protected during storage and transportation activities.
  • Ensures on-going regulatory compliance at plant, agronomy and 3P location, as determined by McCain India’s R&D Department affecting products and provides regulatory risk analysis for compliance issues in partnership with Innovation, Supply Chain, Quality, Legal and other related depts.

  • For imported and exported product, when regulations differ from Country to Country, identifies foreign governmental requirements and attains alignment with the receiving country.
  • Acts as a QA delegate for audit of third party transportation vendor. Responsible for implementing the Transportation requirements of the McCain’s Food Safety and Quality Management System.
  • Conducts evaluation of damaged cases, temperature records, food safety, complaints and other significant events that impact the quality or food safety of finished goods at the market place.
  • Conducts periodic inspections of rented cold storages of McCain to ensure McCain’s finished products are protected and fulfil the GMP requirements defined by McCain Foods.
  • Manages Market sample analysis of McCain’s products at a periodic basis to understand the behavior of the product at retail outlets and shares the information and results with plant QA.
  • Conducts regular inspections of 3P products including routine market sampling and sensory evaluations to ensure finished products are in compliance defined by McCain Foods.
  • Overall responsible for Hold/Release of products produced at 3P manufacturing site.
  • Responsible for conducting root cause analysis and corrective action for any adverse quality incident including internal near misses for 3P products.
  • Works closely with R&D, Procurement and other relevant stakeholders for various product and packaging trials.
  • Ensures compliance to FSSAI requirements for McCain products at the 3 P site. Conducts routine internal audits and reports any issues on non-compliance.
  • Works closely with Plant team and overall responsible for Packaging laboratory in the Mehsana Manufacturing location.

  • Implements and maintains various packaging related protocols.
  • Co-Ordinates with packaging suppliers for various issues of non-conformance related to received goods. Conducts root cause analysis and develops corrective action.
  • Collaborates with major end users and QSRs for Sensory Management activities
  • Responsible for internal and external FS&Q Audits such as KEFSQ, SQMS, Yum! and AIB inspection

About you

  • Food Technologist/Master’s Degree in Science.
  • Knowledge of ISO 9001; ISO 22000. Knowledge of FSSC 22000 is desirable.
  • Knowledge of regulatory requirements related to FSSAI.
  • Minimum 7-10 years in Food Industry, preferably frozen foods or temperature sensitive foods.
  • Experience of implementing GMP and food safety/quality management system in food manufacturing, and/or distribution supply chain.
  • Progressive experience of managing the development and review of information required to comply with food safety, quality management system and regulatory compliance requirements to assess and validate product safety/quality.
  • Progressive experience within a quality assurance department including quality management, manufacturing product QA and distribution QA.

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