Licious began in 2015 when Abhay Hanjura and Vivek Gupta set out to transform a $55Bn category that was largely unbranded, inconsistent, and untouched by modern food standards. Their vision was simple – bring honesty, hygiene, and joy to meat and seafood buying in India. What followed was a category-defining shift powered by India’s only fully integrated 0–4°C cold chain, global FSSC 22000 certification, backward integration through bio-secure poultry farms, and rigorous control over freshwater fish and seafood. With five state-of-the-art processing centres and an annual capacity of 36,000 tonnes, Licious now serves India’s top metros – Bengaluru, NCR, Mumbai, Hyderabad, Pune, Chennai and Kolkata – through a strong online presence, expanding retail stores, and fast-growing quick commerce partnerships, including 30-minute delivery across major urban clusters. Over the years, the brand has reached 4.5 million customers, earning unmatched trust, quality leadership and a loyal following in a category long defined by guesswork. This unwavering focus on quality, innovation, and consumer obsession has made Licious India’s first D2C unicorn. Today, it stands as the country’s most loved, iconic D2C meat brand – elevating everyday meals, setting new benchmarks for safety and freshness, and building an ecosystem where farmers, meat technicians, supply partners and delivery heroes thrive alongside millions of delighted home cooks.
Job Description:
- Conduct GMP and food safety audits across offline stores.
- Monitor store hygiene, cleanliness, ambience, and food safety practices.
- Prepare audit reports, share findings with stakeholders, and ensure closure of non-conformities through Root Cause Analysis (RCA) and Corrective Action Plans (CAP) within defined timelines.
- Conduct GMP and food safety training for food handlers and front-end operations teams.
- Coordinate pest control activities across stores, ensure schedule adherence, and monitor treatment effectiveness.
- Maintain and update Food Safety Management System (FSMS) documentation.
- Handle customer complaints related to product quality and ensure proper RCA and Corrective and Preventive Actions (CAPA).
- Coordinate with internal and external laboratories for product testing and ensure compliance with FSSAI requirements.
- Ensure compliance with applicable central and state food safety regulations in coordination with the internal legal team.
- Conduct market visits for product quality benchmarking and identify improvement opportunities.
- Implement quality improvement practices to reduce product spoilage and quality rejections.
- Coordinate with Projects and Maintenance teams on food safety, preventive equipment maintenance, and new store openings.
Desired Candidate Profile:
- Experience: 2–4 years of experience in Quality Assurance, Food Safety, or related roles in food and grocery retail, QSR, food manufacturing, or similar industries.
- Educational Qualification: Graduate/Postgraduate in Food Technology or Food Microbiology.
- Industry Preference: Experience handling frozen, refrigerated, meat, or seafood products will be an advantage.
Technical Skills: Knowledge of HACCP, FSMS, food spoilage analysis (chemical, physical, and biological), food safety regulations, and industry best practices.
Key Skills: GMP audits, food safety audits, RCA, CAPA, quality documentation, customer complaint handling, regulatory compliance, and stakeholder coordination.
Other Requirements: Experience in internal/external audits and willingness to travel to offline stores as required.
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