Bengaluru, August 18, 2026: Consumers in Karnataka can now report food safety and drug-related grievances by simply scanning a QR code, following the launch of a new integrated public grievance redressal system by the state’s Food and Drug Administration (FDA).
The QR code-based system, launched on Monday in coordination with the Centre for e-Governance, is designed to make it easier for consumers to register complaints, track their status and seek redressal while improving transparency and regulatory monitoring.
Complaints Can Be Filed Against Food and Drug Violations
The new platform allows consumers to report issues involving food establishments, food safety practices, medicines and pharmacy services.
For drug-related concerns, consumers can report adverse reactions, overcharging, problems with pharmacy services, expired medicines and other regulatory violations.
Food safety complaints can be made against hotels, restaurants, street food vendors and other food establishments for issues including poor hygiene and sanitation, use of artificial colours and other food safety or service-related violations.
Major Food Safety Violations Found in Bengaluru
The QR code initiative comes as Karnataka continues to intensify food safety enforcement across the state.
Recently, 30 teams in Bengaluru Urban district inspected more than 60 three- and five-star hotels, eight warehouses and four international restaurants. Notices were issued to 30 food business operators for violations of the Food Safety and Standards Act and Rules.
During the inspections, officials seized:
- 378 kg of mutton and chicken for mislabelling and missing expiry dates
- 51 kg of expired meat
- 203 kg of fish carrying excessively long expiry dates
- 200 kg of vegetarian food stored alongside non-vegetarian food
- 76 kg of rotten or mould-affected vegetables
- 45 litres of expired milk and curd
- 12 kg of expired bakery products
- 67 kg of mislabelled or expired cereals and other products
- 49 litres of used or non-compliant cooking oil
A Step Toward Faster Consumer Complaints
The Karnataka FDA’s QR-based grievance system is expected to provide consumers with a simpler way to bring food and drug violations to the attention of authorities. The initiative also aims to strengthen accountability and help regulators monitor complaints more efficiently.
With food safety enforcement being stepped up across Karnataka, the new system could give consumers a more direct role in reporting unsafe food practices and drug-related concerns.
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