Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™.Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.
Category: R&D
Job ID: R155436
- Job available in 3 locations
- Hyderabad, Telangāna, India
- Bangalore, Karnātaka, India
- Pune, Mahārāshtra, India
Job Description:
Job Responsibilities:
Key/End User support and Knowledge Management
- Providing ad-hoc support as a Second point of escalation on system issues to BU end users and first point of escalation to BU key users
- Responsible for development and maintenance of key/end user training curriculum and training materials as well as executing training sessions, including any refresher trainings as needed.
- Responsible for managing key/end user community and relevant business stakeholder, leading communities of practice and driving continuous improvements.
- Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements
- Partner with development team to support resolution of system issues/bugs
- Drive rapid response to “Code Red” incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.
Governance (Business process and data quality)
- Supports global and segment process owners by activating the right actions with Business units to close compliance gaps in process and data quality.
- Provides audit support to unit’s key users
Change Management (CIPs/New Capabilities)
- Responsible for aligning and validating system functionality (regional CIPs, global CIPs and new functionality roll-outs) with business requirements
- Manages CIPs (creation of requests, testing, implementation in the units)
- Responsible for UAT (user acceptability testing) and End –to-end testing prior to rolling out new system functionality.
- Supports MDT (Mars Digital Technologies) team with impact assessment of system changes.
- Provides input into new capability global prioritization process
New capability deployment
- Supports deployment lead/project manager as a functional owner of system and business process implementation.
- Partners with unit/s stakeholders to define and validate business process and RACI.
- Leads coordination of data related activities.
- Validates system functionality (including UAT, BIT testing) and manages any unit specific changes.
- Manages Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care)
Job Specifications/Qualifications:
Note: May differ from the current job holder’s own skills and experience.
Education & Professional Qualifications
- Minimum bachelor’s degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable
- Minimum of 5 years’ experience in R&D, R&D systems, Supply or DT/Business partnership Experience with R&D or Quality systems preferred
Knowledge / Experience
Good understanding of Quest/Innovation process Good understanding of Mars standards (including MQM, PQM, EMQM)
Excellent networker, easily builds rapport remotely
Excellent communication skills (oral and written). Fluent in English
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