Today TGBL, renamed to Tata Consumer Products, is home to well-loved brands – Tata Tea, Tetley, Tata Salt, Eight O’Clock Coffee, Himalayan Water and emerging brands like Tata Sampann, Tata Soulfull, Tata Gluco Plus and Tata Water Plus.
Our offerings are rooted in the core Tata values of responsibility and welfare of the community. Our brands are present in over 40 countries with a diverse workforce spread across the world.
As Tata Consumer, we aim to deliver high-quality, sustainable, and innovative products, that will delight consumers and create lasting value for all our stakeholders.
- Location: Lucknow, UP, IN, 226010
- Company: Tata Consumer Products Limited
Function Quality Assurance & Regulatory Affairs
Job Description:
What are the Key Deliverables in this role?
Financial Outcomes
- Cost of poor quality & wastage reduction: Tracking Cost of poor quality and taking initiatives to reduce the same.
Budgeting for the QA function of the Unit and ensuring the overall cost is with-in the budgeted.
Customer Service
- Reviewing & analyzing the Consumer complaint that is received at consumer portal. Initiating investigation & root cause analysis to prevent repetitive complaints in the system. Implementation of CAPA.
- Coordinating with certifying bodies like FSSC, Halal etc., for the Audit coordination & closure compliance for the unit.
- Ensuring Vendor quality compliances and coordinating with units for product quality and food safety compliances.
Internal Processes
- Responsible for ensuring that plants are complying with the Regulatory requirement in terms of FSSAI, Legal Metrology, USFDA Registration, SID Filling, etc.
- Ensuring the External testing Compliance of all products as per FSSAI requirements.
- Ensuring that all FSMS Standards requirements are fulfilled, Implemented, documented & sustained.
- Assessing the Plant Performance on a regular basis through MIS/Daily reports/Inspection results.
- Responsible for maintaining GMP/GWP across process premises.
- Ensuring and conducting internal quality audits and closure of action points derived.
- Responsible for developing SOP’s and ensure the operations team is trained on the same.
- New Product/process changes – conducting trials and highlighting the quality and food safety related challenges and identifying and implementing solutions for mitigating the same.
- Responsible for ensuring Supplier Quality and tracking the performance of the suppliers.
- Responsible for SAP related activities in process quality function.
Innovation and Learning
- Mapping & Developing team competencies with Road map and guiding team with knowledge and individual training.
- Conducting Internal and external training on food safety and Quality for the team.
- Responsible to develop and sustain Food Safety culture.
- Problem solving and taking initiatives / Kaizens to solve the problem and motivating team for the same.
What are the Critical success factors for the Role?
- B. Tech Food Tech or equivalent, M.Sc. (Food science, Life Sciences or Applied Sciences etc.)
- 10+ years of relevant work experience in quality management/ New product development in similar food processing units.
- Good verbal and written communication with ability to manage multiple stakeholders.
- Knowledge of FSMS, BRCGS, certification related activities; and FDA and a lead auditor in FSMS.
- Experience of handling distribution quality, market quality operations
- Qualified Food Safety Lead Auditor
- Experience in Food Products & FMCG
What are the Desirable success factors for the Role?
- Good understanding of QMS of a large-scale MNCs
- Knowledge of HACCP, Food safety management systems and GMP guidelines – certified auditor for FSMS.
- Good communications skills with the ability to manage multiple stakeholders.
- Creative and effective problem solver, sound and reliable judgment, and unquestionable integrity.
- People manager, focused on capability building of quality team members
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