Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™.Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.
- Location: Hyderabad, India
- Category: R&D
- Job ID: R154626
Job Description:
Job Purpose:
The Regional Lab Junior Scientist provides support to our internal customers. She/He is the interface with our external laboratory network to ensure lab results integration and follow up of requests. This job is also part of the regional laboratory auditor team, responsible of ensuring reliability of our laboratory network.
Key Responsibilities:
Customer support
- First level support for Users on processes and related systems, including MyHub ticketing tool
- Partner with our customers to effectively resolve issues through customer portal, phone, email or teams
- Distribute technical requests to Subject Matter Expert in the region
- Communicate thoughtful, customized solutions that help the business make critical decisions in a timely manner
- Engage, develop and maintain strong relationships with customers and external laboratories.
- Interacting with the laboratory network to get access to any relevant information
- Coordinate the collection of chemical reference results for the NIR Verification Program. This included timely checking data validity and escalate any non-conformity to the Rapid Spectroscopy team
Systems
- Responsible for sending out communications about laboratory activities
- Management of orders and invoices with subcontracting laboratories
- Ensure Customs clearance of parcels if needed
- Ensure integration of lab results into LIMs if needed
- Support customers for sample registration
- Train customers to customer portal system, as well LIMS
Audit
- Conduct technical and/or Quality laboratory audit into the regional network
Job Specifications:
- BSc or MSc in Analytical Physical/chemistry or related scientific discipline
- Desired: Qualification in laboratory audit
- Essential: 3 years of work experience in a chemistry lab
- Essential: Good communication skills, both written and spoken English
- Essential: Customer focus and understanding quality and food safety aspects
- Desired: Excellent communication skills
- Desired: Good knowledge of ISO17025
- Desired: IT System back end experience, such as ticketing tool
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