Food Safety & Quality Manager – General Mills

General Mills established its presence in Asia more than 30 years ago. Ever since, we’ve been rapidly growing in scale, momentum and profile, adding new locations in nations throughout the region and people with the heart to accelerate our success. Are you an ambitious, energetic individual determined to win? This is your chance to enjoy a fast-paced setting and fulfill our vision of exciting expansion deep into the future. Build your career as well as an industry-leading organization: General Mills.


Maybe you’ve prepared a Wanchai Ferry dinner kit. Had a bowl of Haagen-Dazs ice cream. Or tried Nature Valley, Betty Crocker or Pillsbury products. If so, you know you can rely on General Mills. Because these are just some of our most popular brands, and each is an expression of our commitment to quality and creativity. Our brands are a big part of our global success. Help us build them into even stronger, bolder expressions of our commitment to excellence.

  • Location – Powai, Mumbai, India
  • Food Safety & Quality
  • 13628

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide.

With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Job Overview:

The HD FSQ Manager is an exciting opportunity to join the GEMS organization, with focus on the overall Food Safety and Quality leadership for Häagen-Dazs Shops, Retail, Foodservice and Ice Cream Cake Kitchens.  The role will drive food safety risk reduction, regulatory compliance, drive business growth, and enhance consumer and customer satisfaction across all the IMEA markets. 

This position requires strong collaboration with cross functional partners, coupled with strong technical expertise to drive risk reduction, and proven abilities to collaborate with operations team.


50% of Time

Lead and Communicate Food Safety, Quality and Regulatory

–          Conduct regular shop visits/ESP internal audits to drive food safety and quality improvements and facilitate business growth

–          Deliver training to Franchisee staff on ESP, Food Safety, Regulatory Management, Incident Management…etc.

–          Drive reduction of food safety risks from auditing findings

–          Manage the HD Shops ESP Audit Program in terms of vendor management, auditor training/calibration, and audit results reporting

–          Conduct the audit on the Food and Packaging Suppliers

–          Manage all shop regulatory contacts

–          Identify and mitigate local country regulatory risks in restaurant regulations

25% of Time

Drive Product Quality Programs and Consumer First Capabilities

–          Advance Consumer First by advocating the shop consumer complaint, analyzing and communicating consumer complaint trends, and implementing action plans to drive down complaint levels

–          Drive Product Quality improvement Programs

–          Partner with Shop Operations teams to improve Service Quality in the HD shops network

–          Drive consumer complaint reduction for retail/FS

25% of Time

Deliver Innovation, Renovation, Shops Format Revamp, and Geographic Expansion to Enable Business Growth

–          Proactively manage the new shop opening by means of design/construction review process, pre-opening audits, addressing findings

–          Enable new market entries

–          Enable the innovation and renovation of product/packaging/consumables/merchandise, shop menu revamp, new business models, marketing campaigns/communication, and HMM initiatives

  • Minimum Degree Requirements:  Bachelors
  • Preferred Degree Requirements:  Masters
  • Preferred Major Area of Study: Food Science & Technology, Chemical Engineering, Microbiology…etc.
  • Preferred Professional Certifications: HACCP / ISO2200 / FSSC certified

👉 Join HACCP/ ISO22K / FSSC training and certification program

  • Minimum years of related experience required: 5+ Years
  • Preferred years of related experience: 8+ Years

Specific Job Experience or Skills Needed:

  • 8+ years of total experience in food safety / QA / FMCG
  • At least 5 years of QA work experience in food companies along with supplier/auditing Management
  • Strong technical expertise in food safety management e.g. HACCP, microbiology, catering hygiene management
  • Strong business acumen in understanding the key business drivers and working effectively with various business stakeholders

Competencies/Behaviors required for job:

  • Strong communication skills
  • Collaboration: Builds effective cross-functional partnerships, Influence the Business
  • Advances Technical Possibilities – develop technical acumen in product and process knowledge and FSQ expertise
  • Demonstrate skill in developing solutions to issue/ problems


We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

🔔👥 WhatsApp –  Join our groups for regular updates (Jobs, News, Training etc) If you are already in our groups, please don’t join. All Groups are same.

🔬👩‍🎓 Join Food safety Training Programs (Online/Offline)

🖥️ Level 1 training

🖥️ Level 3 – Internal Auditor training

🖥️ FSSAI FOSTAC training

🖥️ Internship program


  • pradeep
    December 13, 2022

    job production incharge

  • pradeep
    December 13, 2022

    job production

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