CQA Officer – Britannia Industries Limited 

Britannia Industries is one of India’s leading food companies with a 100 year legacy and annual revenues in excess of Rs. 9000 Cr. Britannia is among the most trusted food brands, and manufactures India’s favorite brands like Good Day, Tiger, NutriChoice, Milk Bikis and Marie Gold which are household names in India. Britannia’s product portfolio includes Biscuits, Bread, Cakes, Rusk, and Dairy products including Cheese, Beverages, Milk and Yoghurt.

Britannia is a brand which many generations of Indians have grown up with and our brands are cherished and loved in India and the world over. Britannia products are available across the country in close to 5 million retail outlets and reach over 50% of Indian homes.

The company’s Dairy business contributes close to 5 per cent of revenue and Britannia dairy products directly reach 100,000 outlets.

Britannia Bread is the largest brand in the organized bread market with an annual turnover of over 1 lac tons in volume and Rs.450 crores in value. The business operates with 13 factories and 4 franchisees selling close to 1 mn loaves daily across more than 100 cities and towns of India.

We have a presence in more than 60 countries across the globe. Our international footprint includes presence in Middle East through local manufacturing in UAE and Oman, are the No 2 biscuit player in UAE with a strong contention to leadership and have a similarly strong market position in the other GCC countries. We are also the market leaders in Nepal and are in the process of investing a manufacturing facility in the country.

Our foot print spreads across North America, Europe, Africa and South East Asia through exports and we are investing in a state- of- the- art facility in Mundra SEZ, Gujarat, to service the exports markets.

Our strategic expansion plan is based on the principle of ‘One new market a year’. We plan to expand through local operations in Africa and South East Asia in the coming years.

Britannia takes pride in having stayed true to its credo, ‘Eat Healthy, Think Better’. Having removed over 8500 tonnes of Trans Fats from products, Britannia became India’s first Zero Trans Fat Company. Over 50% of the Company’s portfolio is enriched with essential micro- nutrients which nourish the body.

The company set up the Britannia Nutrition Foundation in 2009, and began working on public private partnership to address malnutrition amongst under-privileged children and women.

Position Title: Quality Capability Officer

Function: Quality Assurance

Educational Qualification: B.Tech/Postgraduate in Food Technology

Experience: Minimum 5 years of experience in a food manufacturing facility handling systems & processes. Experience in quality & food safety systems audit is preferred.

Desired Competencies

  • Food safety systems with ISO-22000 requirements
  • High degree of Conceptual and Quantitative skills
  • Food chemistry and microbiology
  • Analytical and Articulate
  • General manufacturing process & systems
  • Ability to collaborate effectively with cross functional stakeholders
  • Root cause analysis & corrective action planning Ability to convince others through data & objective evidences
  • Presentation skill
  • Ability to collaborate and work in matrix organization
  • Conversant with MS-Office ( Word, Excel, Power Point), data analysis
  • Effective Communication

Key Responsibilities

Manufacturing unit & distribution centre audit :

The person shall be responsible for

  • Conducting Quality & food safety audits at manufacturing units & distribution centres to verify compliance to defined standards in process & systems
  • Assessment of compliance to applicable regulatory requirements at manufacturing units & distribution centres
  • Identifying key risks to quality, food safety & regulatory compliance in the manufacturing & distribution process
  • Assisting units & distribution centres in upgrading their systems, processes & infrastructures towards addressing the inadequacies
  • Establishing correlation between process & system non-compliances to the consumer feedback & quality scores which in turn would facilitate in addressing key issues impacting product quality & food safety.
  • Communication of audit findings, non-compliances & key risks to unit or distribution centre management, regional operation & quality teams with adequate objective & documentary evidences.
  • Reporting of audit non-compliances, risks & findings to all stakeholders within stipulated period after completion of audit
  • Follow up with unit or distribution centre management & regional team for timely submission of corrective action plan with timelines & responsibilities.
  • Sensitize stakeholders on critical non-compliances

Vendor quality audit –

The person shall be responsible for

  • Auditing the manufacturing process, quality & food safety systems & regulatory compliance for existing & new vendors of ingredients & packaging materials
  • Assisting the vendors in upgrading their systems & processes towards addressing the inadequacies
  • Communicating audit findings & critical issues with recommendations to purchase & other stake holders

Approval for new unit, line & product-

The person shall be responsible for

  • For assessing the gaps in proposed new units/lines & reporting the same to appropriate stakeholders at the construction stage
  • In ensuring that the new units/lines or products are as per defined requirements & standards and the systems & processes adopted in the facility are capable of continuously meeting the quality & food safety standards of the company.

Market quality evaluation-

The person shall be responsible for

  • Participating in market sample evaluation in order to determine the quality standards against top competition brands
  • Reporting gaps & assisting units in linking those gaps to process, systems & infrastructure and closure of those gaps.

Process improvement initiatives-

The person shall be responsible for

  • Analysis of quality performance metrics of manufacturing units & initiate appropriate process improvement measures & projects to address the gaps
  • Tracking the progress on a regular basis & provide inputs to units for successful completion of projects & initiatives within stipulated timelines.

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