The merger of the consumer products business of Tata Chemicals with Tata Global Beverages Limited (TGBL) was aimed at spearheading our ambition to become a leading FMCG player.
Today TGBL, renamed to Tata Consumer Products, is home to well-loved brands – Tata Tea, Tetley, Tata Salt, Eight O’Clock Coffee, Himalayan Water and emerging brands like Tata Sampann, Tata Soulfull, Tata Gluco Plus and Tata Water Plus.
Our offerings are rooted in the core Tata values of responsibility and welfare of the community. Our brands are present in over 40 countries with a diverse workforce spread across the world.
What are the Key Deliverables in this role?
Financial Outcomes
- Cost of poor quality & wastage reduction: Tracking Cost of poor quality and taking initiatives to reduce the same.
- Participate in Budgeting for the QA function of the Unit and ensuring the overall cost is with-in the budget
- Ensure efficient quality control and assurance processes for raw materials, packaging materials, in-process, and finished goods to minimize wastage.
- Drive process improvement initiatives and process capability studies to enhance operational efficiency and cost-effectiveness.
- Support regulatory compliance to avoid penalties and ensure uninterrupted business operations.
Customer Service
- Address customer complaints received via the consumer portal by conducting root cause analysis (RCA) and implementing corrective and preventive actions (CAPA).
- Coordinate with certifying bodies such as FSSC, Halal, Kosher, RA, and Organic for audits; ensure closure of compliance requirements.
- Ensure delivery of products that meet customer expectations for safety, quality, and regulatory standards.
Internal Processes
- Implement and sustain Food Safety & Quality Standards (FSSC 22000, FSMS, QMS) across the unit.
- Oversee documentation, audit coordination, and closure of findings for compliance.
- Conduct sensory evaluation for coffee products; manage pre-shipment samples and green coffee stock.
- Maintain Good Manufacturing Practices (GMP) & Good Warehousing Practices (GWP).
- Generate Management Information System (MIS) reports; analyse data for quality improvement.
- Monitor First Time Right (FTR) and New Product Development (NPD) sample management.
- Manage shift arrangements for QA chemists and operators.
- Ensure vendor quality compliances by coordinating with suppliers to meet product quality and food safety standards.
- Coordinate with internal units to maintain consistent product quality and adherence to food safety compliances across all operations.
Innovation and Learning
- Lead problem-solving initiatives/Kaizens; drive continuous improvement culture within the team.
- Impart training to shop floor employees on GMP, Food Safety, FSSC 22000 requirements, FSSAI standards.
- Support development and implementation of updated SOPs; ensure teams are trained on new procedures.
- Foster a culture of food safety, quality, and innovation across the unit.
What are the Critical success factors for the Role?
- Demonstrated experience in plant quality operations within the instant coffee industry (manufacturing & packing).
- In-depth knowledge of Food Safety Management Systems (FSMS), Quality Management Systems (QMS), and regulatory requirements (FSSAI).
- Proven ability to manage multiple internal/external stakeholders effectively.
- Proficiency in MS Office applications & SAP systems.
- Experience with coffee tasting/green coffee is advantageous.
- 5+ years of experience
What are the Desirable success factors for the Role?
- Familiarity with global food safety standards including FDA/EU regulations.
- Experience handling customer complaints & conducting RCA/CAPA processes.
- Ability to manage audits/certification processes (FSSC/Halal/Kosher/RA/Organic).
- Demonstrated leadership in team competency mapping/training initiatives.
- Problem-solving mindset; track record of Kaizen/continuous improvement initiatives.
Location: Toopran
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