About the Organization
Jyoti International Foods Pvt Ltd (JI Foods) is a leading Supply Chain and Food distribution company in the Food Service / HoReCa Industry in India and head-quartered in Pune, Maharashtra. At JI Foods, we provide 360-degree supply chain solutions and manage end – to – end supply chain for our customers covering a diverse category of products including temperature controlled and ambient SKUs. We have built and grown our market presence to cater to clients across domains including Restaurants, Hotels, Cinemas, Cloud Kitchens etc. We currently support customers across 150+ cities through our network of 10 distribution centres spread across 8 states in India. Our strong relationship with 200+ leading suppliers and manufacturers helps us fulfil customer requirements covering thousands of SKUs and growing each month. Visit us at www.jifoods.in to learn more about us
As the NextGen Leader in a sector with a large untapped potential, we welcome you to join our roadmap of growth and to co-create success stories for customers!
Ideal Candidate Profile
Candidate who has 2 – 4 years experience in Quality Assurance and is leading a team. Holds a BTech. / MTech in Food Technology or MSc in Microbiology / Food Technology with Exposure to FSSC/ ISO 22000; HACCP, Frozen food, RTE, Audits, FSSAI Licensing, Cold storage and transportation segment, Equipment Calibration. Must have hands-on experience in defining, drafting, implementing Quality Assurance procedures and conducting as well as appearing for, periodic and adhoc audits in line with FSSAI, ISO, HACCP standards. The job profile includes travelling to client and warehouse locations across India. Should be a self-starter and capable to work with minimum supervision covering all quality mandates within the gamut of a Food Service business. Should have exposure to GFSI audits and handle food safety concerns.
Key Job Responsibilities
Customer Complaint Resolution
- Coordinating with the customers, vendors and internal warehouse and providing timely resolution basis internal investigation and findings;
- Liaise with the suppliers for further closure on the complaints and build the business relationship;
- Sharing the root cause and CAPA with the respective stakeholders against the complaints;
- Commitment to complaints management to ensure customer satisfaction
Internal and External Audits
- Traveling to warehouses across regions in case of external audits from the client-side;
- Liaise with the warehouse service providers and initiate necessary actions and improvement plans basis internal/external audit findings;
Reporting and Escalation Management
- Preparing the complaint trackers and sharing the consolidated report along with analysis and TAT/resolution time with the respective stakeholders as per reporting deadlines;
- Preparing the traceability exercises in case of recall or mock recall activities;
- Internal coordination with the warehouse team and monitoring the quality process in each warehouse;
