Today TGBL, renamed to Tata Consumer Products, is home to well-loved brands – Tata Tea, Tetley, Tata Salt, Eight O’Clock Coffee, Himalayan Water and emerging brands like Tata Sampann, Tata Soulfull, Tata Gluco Plus and Tata Water Plus.
Our offerings are rooted in the core Tata values of responsibility and welfare of the community. Our brands are present in over 40 countries with a diverse workforce spread across the world.
As Tata Consumer, we aim to deliver high-quality, sustainable, and innovative products, that will delight consumers and create lasting value for all our stakeholders.
- Location: Munnar – ITD, KL, IN, 685612
- Company: Tata Consumer Products Limited
Function Quality Assurance & Regulatory Affairs
Job Description:
What are the Key Deliverables in this role?
Financial Outcomes
- Cost of Poor Quality and waste reduction: Develop evaluation metrics and tracking cost of poor quality and take proactive measures to reduce wastages and product recalls.
- Analytical cost: Control analytical cost against the budget.
- Analyze and approve waste with Cost as a Parameter
Customer Service
- Customer Interactions: Interactions with customers to meet the various Quality, Food Safety, Regulatory & Compliance requirements which customer seeks from time to time. Monitor the customer complaints and prepare details root cause analysis and mitigation plan.
- Product Quality Index /Customer satisfaction index: Monitor and improve product quality index and customer satisfaction index by enhancing RFT.
- Ensuring finished goods meet global statutory & regulation compliances like for USFDA/EEC/BRC/ Japan/ SEA requirements as applicable.
Internal Processes
- Meet plant key KPIs like CCPMP, GMP, Misc. CPC, Usage variances, % Yield, Process performances
- Establish objectives, KPI for the quality department, periodically formulate and get approval from top management on food safety policies and programs
- Establish short term and long-term plan for the department in association with plant & company requirements
- Implement and maintain Quality Systems and Food Safety management system that are in compliance with various quality and food safety standards and regulations.
- Establish system and procedures in association with Central/Corporate quality to drive systems, setting-up standards & guidance to implement & improve overall quality of the plant in compliance to Global Group quality requirements
- Establish Total Quality management system in the plant by effective maintenance of Incoming materials quality compliance, in-process quality checks (IPQC) and Finished product quality compliance.
- Support NPD activities and aid in providing quality and testing requirements.
- Adopt and maintain awareness and understanding of quality, food safety, regulatory compliance requirements across the organization and create a culture of quality in the company
- To handle complaints received from market & trades – Ensure proper documentation, information flow, root cause analysis, CAPA and effectiveness of CAPA.
- Ensure renewal and certification of FSSC, 9001, USDFA, Organic, Rainforest Alliance, Kosher and Halal
- Conduct Vendor Quality evaluation, vendor audit, approval and assessment of vendor quality and capability, capacity
- Prepare SOP, flow chart, establish hazard analysis, identify critical control points (CCP) & its limits, OPRP, PRP. Onsite verification of flow charts, closing of identified gaps, validation and verification process
- Conduct monthly GMP audits, integrated pest control management process in the plant
- Exercise document control to ensure that only the updated documents, recipes, SOPs are used in each line and process.
- Adopt and maintain awareness and understanding of quality, food safety, regulatory compliance requirements in the unit and create a culture of quality
Innovation and Learning
- Actively work with the NPD team for innovations of the new type of products.
- Generate Competency matrix of workmen and impart training on Quality and Food Safety
- Adopt and maintain awareness and understanding of quality, food safety, regulatory compliance requirements in the unit and create a culture of quality and Food Safety.
What are the Critical success factors for the Role?
- Master’s / bachelor’s degree in food technology / food Process Engineering
- 10+ years of relevant work experience in Quality Management / new product development
- Experience in Quality Management Systems, HACCP, ISO, Food safety management systems and auditing
- Experience in Instant Tea Ops, Solubles, Coffee, Tea or Dairy Operations
- Has good understanding of QA and NPD process
What are the Desirable success factors for the Role?
- Proven track record of managing the function in a seamless manner by exhibiting good leadership skills.
- Analytical and problem-solving abilities, with a focus on delivering actionable insights and innovative solutions.
- Familiarity with the consumer goods industry and an understanding of its challenges and opportunities
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