With the beauty of art and the precision of science, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.
As a global leader in food, beverage, health, biosciences and sensorial experiences, we do a lot and continually innovate to do it better.
For more than 130 years we’ve been focused on finding the most innovative solutions to help bring “better for you” products to market. While we have grown over the years, we remain agile in our approach and put our customers’ needs at the forefront of our thinking.
We offer end-to-end service that few can deliver on. Our unparalleled product portfolio is the most robust in the industry and we have leadership positions across key taste, texture, scent, nutrition, enzymes, cultures, soy proteins and probiotics categories.
Our Purpose:
Applying science and creativity for a better world
- We push past traditional boundaries
- We are a force for a better and more sustainable future
- We imagine new possibilities to expand our customers’ opportunities
Our Vision:
Be the partner for essential solutions
- We play a vital role in the global food, beverage, beauty, household and personal care, and pharmaceutical supply chains
- We co-create sensorial experiences that delight and go beyond the expectations of consumers everywhere
- We combine unmatched innovation, agility and leading-edge insight to meet customer needs
Job Description
Are you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry.
We are looking for a dedicated and passionate individual to join our Global Operational Quality team as Quality Specialist. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better world!
Your Focus
As Quality Specialist, you will be responsible for managing a region of customers in APAC as part of the Global Operational Quality team, division of Pharma Solutions. You will be the first point of contact for the customer (account/region), will address customer questions or issues related to quality for the whole product range and will escalate issues when required.
The role is Mumbai based and will report to Global Director, Operational Quality & Pharma.
How you will Contribute
- Monitor responses to product and service quality complaints for customers and/or the region.
- Identify and escalate customer issues to appropriate internal functions.
- Partner with appropriate functions (e.g., AD&I, Account Managers, Quality Managers, Regulatory) to address customer issues, as they arise.
- Support customer specification requests through the appropriate work process.
- Support customer audit requests.
- Support Pharma Solutions quality strategy within the region.
- Support customer queries, working with appropriate roles (e.g., QM, Tech Info).
- Support updates to product documentation.
- Assist with quality-related projects.
- Support Quality Agreement work processes.
Job Requirements
What you will need to be successful
- Bachelor’s degree in Microbiology, Chemistry, Biological Sciences, Food Technology or any other relevant discipline.
- Atleast 4-5 years of experience in product safety and regulatory requirements for food, excipients, cosmetics, and/or API.
- Experience working in a Good Manufacturing practice environment.
- Experience in conducting root cause analysis and investigation.
- Proven Expertise with SAP and Salesforce is preferred.
- Ability to work independently to manage work progression and timelines.
- Ability to handle difficult conversations and remain calm and solution oriented.
- Excellent communication skills, both verbal and written.
- Strong technical writing experience.
- Shows initiative beyond the scope of a project/task.
- Meticulous, self-driven, agile and customer focus.
- Ability to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.
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