Cluster Quality Manager – Hindustan Coca-Cola Beverages Private Limited (HCCB)


About HCCB

Manufacturing India’s favourite beverages since 1997. A top draw FMCG company that stands on the podium because it’s led by people who inspire the extraordinary. Our goal is to align business interests with the interests of the communities where we operate, and to make a difference in areas where we are most qualified, credible and capable. Our commitment to Sustainability goes beyond aligning with natural forces. We measure our growth by the constant updation of our business practices, be it manufacturing, packaging or distribution. We also encourage our partners and the extended ecosystem to do the same.

At HCCB, we have always believed in giving back to the communities in which we operate, endeavoring to make a difference in the lives of the people around us. Our sustainable development goals are key to building a strong business for the future and to ensure economic value generation, in a socially inclusive and responsible manner.

The Policy outlines HCCBPL’s mission, as a responsible corporate citizen, to make a positive difference in the communities it serves. In alignment with the aforesaid, HCCBPL, through its CSR initiatives, will continue to enhance value creation in the community in which it operates, through its services, conduct & initiatives, so as to promote sustained growth for community, in fulfillment of its role as a Socially Responsible Corporate.

The Policy aims at enabling and facilitating accomplishment of Company’s CSR objectives, broadly outlined as follows:

  • Ensure an increased commitment at all levels in the Company, to operate its business in an economically, socially & environmentally sustainable manner, while recognizing the interests of all its stakeholder groups.
  • To undertake activities that benefit the communities in which it operates and result, over a period of time, in enhancing the quality of life, skills and economic well-being of the local populace.
  • To generate, through its CSR initiatives, community goodwill for HCCBPL and help reinforce a positive & socially responsible image of HCCBPL as a responsible corporate entity.

Our objective is to grow our business, while making a lasting positive difference in the communities we serve. HCCB has been undertaking community initiatives, focusing on sectors such as education, women empowerment, environment preservation, rain water harvesting, plastic recycling, active and healthy living, skill development and inclusive economic growth

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  • Provides Leadership in the establishment of the Cluster Quality and environment objectives and tactical support in the achievement of those goals.
  • Key area of focus is the management of compliance to TCCC Policies and Standards, Requirements, Guidelines & directions issued time to time. monitoring the status of compliance through data obtained from Quality & Environmental Systems & Operating processes, plant audits and visits etc.
  • Provides tactical support and assists in strategic leadership in Quality & environmental performance across the Region. This includes the delivery of effective Quality & environmental performance reporting and analysis, and the enhancing of skills and capability through the provision of training programs.
  • Provides proactive identification of potential areas of business risk and develops programs to mitigate these risks.

Job Responsibilities:

  • Quality and Environment Improvement: Provide leadership of driving and monitoring of Quality, environment status in the Cluster and the development of improvement plans, using all available inputs- Quality Data, audit reports.
  • Environmental Reporting: Provides timely and accurate Quality, environmental performance data, as required.
  • Quality & Environmental Training: Delivers targeted training programs to build capability to achieve Quality and environmental goals. Facilitate for external training programs wherever necessary and internal resources and expertise is not available.
  • Work with Internal functions, Suppliers & OEMs of Packaging Materials, Consumables, Lab equipment, Processing equipment or any other to identify issues and resolve the same to ensure compliance and enhance performance.
  • Support Plants for identifying Compliance & Systemic gaps and for mitigating & closing the gaps in a timely manner (TCCC / GAO Audits results). Drive RCA, CAP & Action Closing and updating for GAO audits findings.

  • Issue Resolution: Provides tactical support in the timely resolution of Quality and environmental issues utilizing all available systems and external resources.
  • Product Commercialization: Ensures event-free new product launches through line validations, design of Quality Assurance and HACCP programs, overviewing master mixing instruction preparation and marketplace evaluations and line approval from OU.
  • Risk Management: Proactively identifies areas of Quality and environmental business risk using available tools, develops mitigation plans and communicates status to Corporate, Region and bottler management.
  • Carry out Visits / Internal audits of plants, identify gaps if any, suggest mitigation plans/resolutions/ way forwards and follow up for effective RCA & implementation of CAP
  • Cost Management of consumable of the Cluster plants
  • Driving productivity initiatives (eg Change over optimization, new pack initiatives)
  • Support for Regulatory compliance and timely renewal of licensees of plants (BIS / FSSAI / PCB)
  • Support for consumer complaints handling & resolution.
  • Collaborate with other functions like Technical, engineering, Packaging, Planning, Procurement, Finance, HR, Training & Development. Sales & Distribution etc. for supporting Quality & Environmental Performance and resolving any conflicts or concerns.

Reports To: National Head – Quality

Key Customers:  

Internal Customers: Responsibility for building effective relationships with bottlers to ensure continuous improvement in Region Quality and environmental performance. Excellent people and influencing skills with the ability to form and participate in cross- functional teams.

Job Requirements:

Qualifications: Minimum- bachelor’s degree in science, Food Technology or related discipline.

Experience: Minimum 10 – 15 years of experience in beverage or food manufacturing and Quality Assurance. Experience would include effective leadership of Quality issue identification and resolution and capability to achieve results through teams.

Functional Skills:

Understanding of Quality & Environmental Systems & Performance Management.
•    Beverage Industry Process Management, Experience and troubleshooting of processes.
•    Capability Development of Teams
•    Experience in Quality, Food Safety and Environmental Regulations compliance & Management
•    Solid understanding of manufacturing and supply chain processes
•    Understanding of change management and the principles of design
•    Proven credibility in varied roles during career
•    Data Analysis & Management 
•    Digitalisation Skills 

Travel: 50 to 60%

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