The merger of the consumer products business of Tata Chemicals with Tata Global Beverages Limited (TGBL) was aimed at spearheading our ambition to become a leading FMCG player.
Today TGBL, renamed to Tata Consumer Products, is home to well-loved brands – Tata Tea, Tetley, Tata Salt, Eight O’Clock Coffee, Himalayan Water and emerging brands like Tata Sampann, Tata Soulfull, Tata Gluco Plus and Tata Water Plus.
Our offerings are rooted in the core Tata values of responsibility and welfare of the community. Our brands are present in over 40 countries with a diverse workforce spread across the world.
As Tata Consumer, we aim to deliver high-quality, sustainable, and innovative products, that will delight consumers and create lasting value for all our stakeholders.
What are the Key Deliverables in this role?
Financial Outcomes
Cost of poor quality & wastage reduction: Develop evaluation metrics and tracking cost of poor quality across 3P manufacturing units. Take proactive measures to reduce FG rejections and product recalls.
Customer Service
Customer/Consumer Complaints: Monitor customer and consumer complaints regularly. Contact the customer to understand the complaint in detail and provide clarification regarding the process, product, and nature of the issue. For genuine complaints, prepare a detailed root cause analysis along with a mitigation plan.
Internal Processes
- Q&FS Score, Analytical Compliance of Product & Packaging to FSSAI standard, GMP: Planning and testing of plant internal sample at external lab and review RFT on Monthly basis and Necessary Continuous Improvement Plan to Failures (if any), Monitor the Variance between Internal & External Testing results. Implement ISO 22000 /FSMS at 3P manufacturing facility and sustain. Drive Good Manufacturing Practices (GMPs) at all Plants. Driving FSSC and developing systems to meet export country requirements (FDA) in 3P units based on business requirements. Conducting process capability study and other process improvement activities using TQM tools.
Innovation and Learning
- Lead and inspire the team of plant quality team by identifying the gaps and define the strategy for capability interventions at the plant level. Implement KAIZEN and continuous process improvements at the units.
- Develop specialized training initiatives and offer resources that improve employees’ abilities in continuous improvement practices, data analysis, and creative problem-solving methods.
What are the Critical success factors for the Role?
- Master’s/bachelor’s degree in food technology and or equivalent life sciences background
- Min 4 years of relevant work experience in quality management/ operations in similar food processing units (Baking and Confectionery).
- Experience in working with third party business models.
- Experience of preparing and implementing FSSAI / HACCP / FSMS in food processing facility.
- Imparting training to educate the shop floor employees on GMP/Food Safety/FSSC 22000 requirements/ FSSAI requirements.
- Good sensory skills
- Telegu/Hindi speaking candidate.
What are the Desirable success factors for the Role?
- Knowledge of HACCP, Food safety management systems and GMP guidelines with Auditing skills
- Good leadership quality, analytical and communications skills with ability to manage multiple stakeholders.
- Creative and effective problem solver, sound and reliable judgment, and unquestionable integrity.
- People manager, focused on capability building of quality team members
- Proficiency in SAP, excel, power point & word.
- Robust problem-solving capabilities, emphasizing data analysis and troubleshooting.
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