At The Whole Truth, our mission is to “re-build the world’s trust in its food.” We believe consumers have lost trust in big food companies due to years of half-truths. We exist to change that by being completely honest about what goes into our food.
Job Description: Process QA Lead
- Department: Quality Assurance
- Location: Andheri (Mumbai) | 6 Days Working
- Employment Type: Full-Time
- Reports To: Head of Quality Assurance
- Experience: 8–12 Years (Pharmaceutical / FMCG / Food & Beverage Manufacturing)
- Education: B.Sc / B.Tech / M.Sc / M.Tech in Food Technology, Dairy Technology, Biotechnology, or related field
What We Do
We are India’s first (and perhaps only) 100% clean label food company. That means every ingredient is declared upfront, with no hidden additives and no misleading claims. #nothingtohide. Every product we manufacture reflects our promise of clean, honest, trustworthy food.
ABOUT THE ROLE:
The Process QA Lead is a critical role at the heart of manufacturing operations.
As we scale production and expand our portfolio, this role ensures processes are not just followed but owned and improved, while maintaining the highest standards of quality, food safety, and operational excellence.
Core Purpose
Act as the bridge between Quality Control (QC) and the production floor. Drive a culture of right-first-time manufacturing. Own end-to-end process quality across pre-production readiness, in-process monitoring, root cause analysis, and CAPA management.
Ideal Profile
Someone who is comfortable on the shop floor as well as with data, SOPs, and stakeholder communication. A quality champion, problem solver, and cross-functional collaborator.
KEY RESPONSIBILITIES
1. Process Implementation & Standardisation
- Develop, review, and implement SOPs, Process Control Documents (PCDs), and Work Instructions (WIs) aligned with FSSAI, GMP, HACCP, BRC, and ISO 22000 requirements
- Lead deployment of quality control points (QCPs) and critical control points (CCPs) across production lines
- Establish process quality standards across dispensing, blending, mixing, filling, forming, labelling, and packaging
- Own process validation and verification for NPIs, changes, and equipment upgrades
- Ensure accuracy and compliance of Master Manufacturing Records (MMR) and Batch Manufacturing Records (BMR)
- Benchmark and adopt global best practices in production systems
2. Process Adherence Monitoring & Compliance
- Conduct shop-floor audits and line inspections
- Monitor CQAs and CPPs including temperature, humidity, mixing time, fill weights, moisture, water activity, and sensory attributes
- Implement SPC tools such as control charts, Cp/Cpk, and trend analysis
- Conduct GMP audits and mock recall drills and close non-conformances
- Apply manufacturing excellence practices such as 5S, OPLs, and loss analysis
3. Non-Conformance Management & Problem Solving
- Lead root cause analysis using Fishbone, 5-Why, FMEA, and 8D
- Develop, track, and validate CAPA effectiveness
- Investigate batch failures, OOS events, and process deviations
- Maintain NCR and deviation logs
- Lead cross-functional problem solving
- Analyze consumer complaints and recurring issues
- Deliver monthly quality dashboards with trends and insights
4. Cross-Functional Collaboration & Team Development
- Partner with production, QC, product QA, engineering, and supply chain teams
- Support testing and release decisions
- Contribute to NPD stage-gate reviews
- Ensure equipment calibration and maintenance compliance
- Enable supplier quality feedback loops
- Lead training and capability building for teams
5. Documentation, Reporting & Continuous Improvement
- Maintain audit-ready documentation including BMRs, check sheets, deviation reports, CAPA logs, and audit records
- Prepare weekly and monthly quality performance reports covering FPY, Cp/Cpk, non-conformances, CAPA closure, and complaints
- Lead Kaizen and Lean initiatives
- Drive QMS improvements aligned with ISO 22000, FSSC 22000, and BRC
- Contribute to KPI benchmarking and continuous improvement
SKILLS & COMPETENCIES
Education & Experience:
- Education in Food Technology, Dairy Technology, Biotechnology, or related field
- 8–12 years of experience in FMCG or food manufacturing process quality roles
- Preferred backgrounds include companies such as Coke, PepsiCo, Nestlé, HUL, Tata Consumer Products, and ITC Foods
- Certifications such as HACCP, ISO/FSSC/BRC Internal Auditor, and Six Sigma Green Belt are preferred
Technical Skills:
- Statistical Process Control (SPC) including Cp/Cpk and control charts
- HACCP, ISO 22000, FSSC 22000, and BRC standards
- GMP and GHP compliance
- Root cause analysis tools such as 5-Why, Fishbone, FMEA, and 8D
- CAPA management and effectiveness verification
- In-process monitoring and sensory evaluation
- Food microbiology and testing interpretation
- Batch record review and deviation management
- Equipment qualification (IQ/OQ/PQ)
Regulatory compliance including FSSAI and CODEX
Cleaning validation and allergen management
MS Excel, PowerPoint, and QMS software
Analytical Skills
- Data interpretation and trend analysis
- Identification of process variability
- SPC chart analysis
- Risk-based prioritization
- Consumer complaint pattern analysis
- Correlation of process inputs and outputs
- Benchmarking against standards
- Dashboard creation and reporting
Soft Skills & Behavioural Competencies
- Strong communication skills
- Assertive yet collaborative approach
- Cross-functional influence
- High ownership and accountability
- Attention to detail
- Emotional resilience
- Coaching and mentoring ability
- Structured thinking
- Growth mindset
- Ability to simplify complex data
WHY THE WHOLE TRUTH?
- Purpose-led work with direct impact on consumer trust
- Ownership culture with real autonomy and accountability
- High learning velocity in a fast-scaling environment
- Flat hierarchy with access to leadership
- Opportunity to build a trusted food brand
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